Voice Program Specialist

5 days ago


Karachi, Sindh, Pakistan The Hub Power Company Full time
Company Overview

The Hub Power Company seeks a dedicated Customer Success Specialist to join its team. As a key member of the Voice Program, you will play a vital role in ensuring client satisfaction and delivering exceptional customer experiences.

Job Description

As a Customer Success Specialist, you will:

  1. Deliver outstanding customer service by resolving client queries and concerns via phone calls.
  2. Collaborate with cross-functional teams to ensure seamless support services.
  3. Develop and maintain relationships with clients to understand their needs and preferences.
  4. Stay up-to-date with industry trends and best practices to improve customer success initiatives.
Requirements
  1. Minimum O Levels/Intermediate education.
  2. Excellent written and verbal communication skills in English.
  3. Proficiency in MS Office applications, particularly Excel and Word.
  4. Strong critical thinking and problem-solving abilities.


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