Senior IT Manager – Regional Operations

Senior IT Manager – Regional Operations

We are seeking an experienced Senior IT Manager to lead our regional operations in the Middle East and Africa (MEA). As a Senior IT Manager, you will be responsible for ensuring that our IT systems and services meet the needs of our customers and stakeholders in the region.

You will develop and implement strategic and operational plans and roadmaps for IT services in the MEA region, ensuring alignment with corporate infrastructure and operations.

This role involves managing all IT services to the MEA region, continually improving towards best practice with respect to cost, quality, and service. You will also oversee the ongoing maintenance and support of all infrastructure technology, applications, and services across the MEA region.

• Key Responsibilities:

• Develop and implement global IT policies, procedures, and best practices within the region.

• Manage IT systems and services including networks, telephony, video-teleconferencing, security, servers, workstations, storage, backup & disaster recovery, support, and coordination of third-party vendors.

• Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third-party vendors.

• Oversee the ongoing maintenance and support of all infrastructure technology, applications, and services across the MEA region.

• Act as an interface between suppliers/carriers/vendors and the organization.

• Managing regional Vendor relationships including contract negotiations, financial tracking, and performance, ensuring remedial actions are taken to address underperformance and ensure deliverables are within agreed SLAs.

• Effectively manage a small team to deliver effective IT operations to the business across the region.

• Lead in planning and executing business and technology projects and system implementations to deliver effective business and customer outcomes.

Detailed Description:

• Develop and implement strategic and operational plans and roadmaps for IT services in the MEA region.

• Manage Disaster Recovery plans, including implementing procedures, plans, and security.

• Oversee the ongoing maintenance and support of all infrastructure technology, applications, and services across the MEA region.

• Act as an interface between suppliers/carriers/vendors and the organization.

• Managing regional Vendor relationships including contract negotiations, financial tracking, and performance, ensuring remedial actions and taken to address underperformance and ensure deliverables are within agreed SLA's.

• Develop and implement global IT policies, procedures, and best practices within the region.

• Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans.

• Take lead in IT security audits in conjunction with global teams to identify and mitigate potential threats and risks.

• Implement and enforce quality assurance and change management for the region.

• Participate in the global Change Management process representing regional needs to global teams.

• Provide Service Assurance reporting to Senior Stakeholders on the technology systems, initiatives, and services status related to the region.

• Review and optimise responsibilities of existing MEA IT talent to enhance total regional support.

• Lead build of MEA IT team by developing of existing talent and longer term - recruiting.

• Review IT financial and non-financial KPIs with regional management, procurement, and global IT to optimise IDP MEA IT services.

• Participation in global procurement and sourcing processes, including driving these for the region.

• Work closely with country leaders, procurement, and third-party vendors to plan and execute optimised purchasing of IT assets and services (including communications).

• Undertake any other duties as reasonably directed by management.