Medical Appointment Coordinator

1 day ago

Lahore, Punjab, Pakistan beBeeScheduler Full time

Role Overview:

As a key member of our medical office team, the Scheduler plays a vital role in coordinating and scheduling patient appointments to ensure smooth operations. This position requires excellent communication skills, attention to detail, and the ability to handle multiple schedules effectively.

The Scheduler will work closely with patients, medical staff, and management to ensure optimal scheduling and provide a positive patient experience. Key responsibilities include serving as the primary point of contact for new and prospective clients, responding to inquiries via various channels, and efficiently scheduling patient appointments for consultations, exams, tests, and treatments.

Key Responsibilities:

  • Appointment Scheduling: Coordinate patient appointments, ensuring that all providers' schedules are well-managed and adjusted as necessary for urgent or unexpected needs.
  • Patient Communication: Communicate appointment details to patients, including date, time, and location, and provide reminders for upcoming appointments.
  • Coordination with Providers: Ensure seamless coordination with medical staff's availability and adjust schedules accordingly.
  • Appointment Rescheduling: Assist in rescheduling appointments when necessary, accommodating patient and provider needs while maintaining office efficiency.
  • Record Maintenance: Maintain accurate patient records and appointment logs, adhering to privacy regulations.
  • Problem-Solving: Address and resolve patient scheduling issues, such as cancellations, no-shows, or scheduling conflicts.

Qualifications:

  • Previous experience in medical office administration or scheduling is highly preferred.
  • Familiarity with medical terminology and office software is an asset.
  • Strong communication skills, both verbal and written, are essential.
  • Excellent organizational skills, with the ability to manage multiple schedules, are required.
  • A medical degree is mandatory.

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