Customer Experience Director

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Customer Service Team Lead

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About the Role:

We are seeking a highly motivated and customer-focused individual to oversee and enhance our customer service operations. This role is responsible for managing customer interactions, ensuring prompt and effective responses, resolving complaints, and improving overall customer satisfaction.

Key Responsibilities:

  • Oversee the customer response team to ensure timely and accurate handling of inquiries, complaints, and service requests.
  • Develop and implement customer service policies, procedures, and best practices to enhance efficiency and customer satisfaction.
  • Monitor and analyze customer feedback, identifying trends and areas for improvement.
  • Work closely with cross-functional teams, including sales, marketing, and operations, to ensure a seamless customer experience.
  • Train, mentor, and support customer service representatives to improve service quality and team performance.
  • Utilize CRM software and other customer service tools to track interactions and improve response times.
  • Handle escalated customer issues and ensure satisfactory resolutions.
  • Prepare and present reports on customer service performance metrics.
  • Stay updated on industry trends and customer service innovations to continuously enhance processes.

Qualifications:

  • Bachelor's degree in Business Administration, Customer Service, Communications, or a related field.
  • Proven experience in a customer service leadership role.
  • Strong customer satisfaction, communication, and customer service skills.
  • Strong problem-solving skills with the ability to handle difficult customer interactions professionally.
  • Analytical skills and account management experience.
  • Excellent verbal and written communication skills.
  • Ability to work well under pressure and prioritize tasks.

Working at Our Company:

We value our employees' contributions and offer opportunities for growth and development. Immediate joiners will be given preference.

This is an exciting opportunity to join our dynamic team and make a positive impact on customer satisfaction.

We look forward to hearing from qualified candidates who share our passion for delivering exceptional customer experiences.



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