Service Operations Manager

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Service Operations Manager

We are seeking a dynamic and experienced professional to lead our client's service operations.

The ideal candidate will ensure exceptional customer support, efficient service delivery, and long-term client satisfaction.

Key Responsibilities:
  • Head the After-Sales Service Department, ensuring seamless Commissioning of Equipment, operations and excellent customer experience.
  • Develop and implement strategies to enhance service efficiency and customer retention.
  • Manage and train service teams to maintain high performance and technical proficiency.
  • Address and resolve customer complaints effectively while ensuring compliance with company standards.
  • Monitor and analyze service metrics to drive continuous improvement.
  • Maintain strong client relationships to promote repeat business and brand loyalty.
  • Collaborate with the sales and manufacturing teams to provide technical insights and customer feedback.
Requirements:
  • Bachelor's degree in Mechatronics/Electrical/Electronics Engineering or a related field.
  • 4-5 years of experience in Operations/Maintenance or after-sales service, preferably within the machinery or manufacturing industry.
  • Strong customer service and communication skills
  • Experience in managing after-sales service operations
  • Ability to resolve customer inquiries and complaints efficiently
  • Team management and coordination skills
  • Knowledge of service improvement strategies
  • Excellent organizational and problem-solving abilities


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