Claims and Customer Success Team Lead

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Customer Experience and Claims Management Leadership

We are seeking an experienced professional to lead our operations team as the Lead Claims and Customer Success Representative in a full-time onsite role. This critical position will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency.

Main Responsibilities:
  • Design and implement effective customer journey maps to enhance the overall customer experience.
  • Collaborate with cross-functional teams to develop and implement process improvements that drive operational efficiency and customer satisfaction.
  • Monitor customer feedback and satisfaction metrics, identifying areas for improvement and implementing corrective actions.
  • Develop and manage policies and procedures to streamline claims processing and reduce turnaround times.
  • Manage the claims team, providing guidance and support to ensure efficient claims handling.
  • Analyze claims data to identify trends, reduce risks, and improve efficiency.


  • Karachi, Sindh, Pakistan Sperton Global AS Full time

    Why This Role?Our client is seeking a proactive and detail-oriented professional to join our operations team as the Lead Claims and Customer Success in a full-time onsite role. This role will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency. The ideal candidate will have a...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a detail-oriented professional with a strong background in claims management, process optimization, and customer experience to join our team as the Lead Claims and Customer Success Representative.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Lead Claims and Customer Success Representative OverviewThis key leadership position is responsible for overseeing the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency.Key Responsibilities:Develop and implement strategies to design, monitor, and improve customer journeys across all...

  • Operations Manager

    2 days ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    Claims and Customer Experience Strategic LeaderThis senior leadership position is responsible for leading the development and implementation of strategic plans to enhance the customer experience and improve claims processes. The ideal candidate will have a strong background in claims management, process optimization, and customer experience.Key...

  • Head Of Claims

    2 weeks ago


    Karachi, Sindh, Pakistan Waada Full time

    Waada Digital Pakistan is seeking a proactive and detail-oriented professional to join our operations team as the Head of Claims. This role will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency. The ideal candidate will have a user-centric mindset and a strong background in claims...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    **Job Title:** Claims Management SpecialistSalary: Competitive salary packageJob Description:The ideal candidate will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency. The successful applicant will have a user-centric mindset and a strong background in claims management, process...

  • Telesales Specialist

    2 weeks ago


    Karachi, Sindh, Pakistan Claims Med Full time

    Claims Med, Inc. is a premier business services provider dedicated to empowering physicians and healthcare organizations. We specialize in delivering comprehensive administrative and operational support across all medical specialties and practice structures. Our mission is to help providers focus on what matters most—quality patient care—while we handle...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    User Experience LeaderThe successful candidate will be responsible for leading the CX and Claims teams, fostering a customer-centric culture. This will involve setting clear goals and KPIs for both functions, regularly reviewing and adjusting strategies to meet organizational objectives.Responsibilities:Lead the CX and Claims teams, fostering a...

  • Claims Manager

    3 days ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    Head of Claims Job OpportunityJob Details:Contract Basis: A job opportunity that offers flexibility and work-life balance.8 Hours Working Hours: Ensure timely completion of tasks while maintaining a healthy work environment.Master's Qualification: A recognized degree in the field required for this role.Job Responsibilities:Head Of Claims: Lead a team to...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Customer Success LeadAbout the RoleThis is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth. As a Customer Success Lead, you will be responsible for managing a portfolio of key customer accounts, developing strategic plans to meet their objectives, and ensuring...