
Senior Customer Experience Manager
4 days ago
This key leadership position is responsible for overseeing the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency.
Key Responsibilities:- Develop and implement strategies to design, monitor, and improve customer journeys across all touchpoints.
- Collaborate with various departments (Sales, Operations, QA) to ensure a consistent and high-quality customer experience.
- Analyze customer feedback and satisfaction metrics, identifying areas for improvement and implementing corrective actions.
- Utilize customer data to analyze pain points and optimize the customer experience.
- Manage the claims team, providing guidance and support to ensure efficient claims handling.
- Develop policies and procedures to streamline claims processing and reduce turnaround times.
- Analyze claims data to identify trends, reduce risks, and improve efficiency.
- Leverage data analytics tools to track performance metrics for both CX and Claims functions.
- Work closely with the QA team to ensure customer feedback is integrated into quality improvement initiatives.
- Collaborate with the CX team to align claims processes with broader customer experience goals.
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Senior Customer Experience Manager
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Title: Senior Customer Experience ManagerJob Summary:We are seeking an experienced Senior Customer Experience Manager to oversee the delivery of exceptional customer service in our call centre. This is a leadership role that requires a strong understanding of sales, marketing, and customer experience principles.Key Responsibilities:Establish and...
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Senior Sales Executive
2 weeks ago
Karachi, Sindh, Pakistan International Customer Support Full timeJob SummaryWe are looking for a motivated and results-driven Sales Executive to join our dynamic team. The ideal candidate will have a passion for sales, excellent communication skills, and a proven track record of meeting and exceeding targets. You will be responsible for identifying new business opportunities, building customer relationships, and closing...
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Customer Experience Manager
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeSenior Service Delivery ManagerJob Summary:We are seeking an experienced Senior Service Delivery Manager to lead our service delivery team and ensure exceptional customer experience. The ideal candidate will have a strong background in service delivery and excellent leadership skills.Key Responsibilities:Develop and implement service delivery strategies to...
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Manager of Customer Experience
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeDigital Services Manager Job Description:Key Responsibilities:Promote effective communication and coordination with customers to ensure superior customer experience.Deliver customer services-related KPIs.Work closely with the Sales team to deliver customer orders on time and as per defined priorities.Coordinate with Planning, Supply Chain, Production, and...
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Senior Manager
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Description">This role is responsible for formulating and implementing strategies to enhance the quality of customer services through sales, billing, customer service, and recovery departments across the franchise area.The successful candidate will direct and supervise all functions to ensure customer satisfaction and focused services in line with the...
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Senior General Manager – Customer Experience
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Description:We are seeking a highly skilled and experienced individual to fill the role of Senior General Manager – Customer Services. The ideal candidate will have a proven track record of success in leading teams and driving business growth through customer-centric strategies.Responsibilities:Lead the customer service function and develop strategies...
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Customer Experience Expert
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeCustomer Experience ManagerAchieve Customer Satisfaction as a Senior Customer Support RepresentativeWe are seeking a highly motivated and experienced Senior Customer Support Representative to lead our customer support team. As a key member of our global customer support team, you will be responsible for providing exceptional customer service to international...
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Senior Customer Experience Representative
18 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Title: Senior Customer Experience RepresentativeAre you looking for a challenging role that involves interacting with customers, processing orders, and ensuring their satisfaction? If so, we have the perfect opportunity for you!Key Responsibilities:Maintain strong customer relationships by providing excellent service, resolving complaints, and following...
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Senior Customer Experience Manager
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe are looking for a highly motivated and experienced professional to join our team as a manager in customer service. The ideal candidate will have 05-06 years of experience in project management, tendering, and costing.About This PositionThis is a key role in our organization that requires a high level of expertise in air conditioning systems.The successful...
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Operations Manager
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeClaims and Customer Experience Strategic LeaderThis senior leadership position is responsible for leading the development and implementation of strategic plans to enhance the customer experience and improve claims processes. The ideal candidate will have a strong background in claims management, process optimization, and customer experience.Key...