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Banking Industry CX Specialist

1 week ago

Karachi, Sindh, Pakistan TALENT UNLIMITED Full time

About Talent Unlimited

We are a leading provider of talent solutions for the banking industry, connecting top professionals with exciting opportunities in financial services.

Job Title: Financial Services UX Expert

We seek a skilled UX expert to join our team and drive the development of innovative customer experiences for our banking clients.

The successful candidate will have a strong background in UI/UX design for mobile banking applications, a passion for optimizing digital customer experiences, and excellent problem-solving skills.

Key Responsibilities:

  • UI/UX Design: Design and develop engaging mobile banking app interfaces that meet customer needs.
  • Cross-Functional Collaboration: Partner with digital teams to refine customer journeys and ensure seamless experiences.
  • Customer Insight Generation: Use data to identify customer needs and preferences, informing product decisions.
  • User Research and Testing: Coordinate and analyze user testing with third-party vendors to validate design concepts.
  • Industry Trends and Best Practices: Stay up-to-date with industry trends and apply best practices to enhance digital banking experiences.

Requirements:

  • Education: Bachelor's degree in Design, HCI, Computer Science, or a related field.
  • UI/UX Design Experience: Proven experience in UI/UX design for mobile applications (preferably in banking/financial services).
  • CX Knowledge: Strong understanding of CX principles and methodologies.
  • Languages: Proficiency in English & Urdu.
  • Research Methods: Experience with user testing & research methods.

About the Opportunity:

This is a unique chance to contribute to the evolution of digital banking and create impactful customer experiences.

Seniority Level: Entry level

Employment Type: Contract

Job Function: Research, Analyst, and Information Technology

Industries: Human Resources