Customer Experience Analyst

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Product Improvement Specialist

In this role, you will leverage your analytical skills to drive product improvements that meet student and customer needs. You will analyze data to identify trends and patterns, informing decisions that increase engagement, retention, and satisfaction. Collaboration with cross-functional teams is essential to develop innovative features and strategies that enhance the user experience and drive business growth.

Main Responsibilities:
  • Analyze customer behavior to identify areas for improvement.
  • Develop data-driven strategies to enhance the user experience.
  • Collaborate with product managers and cross-functional teams to prioritize feature development.
  • Integrate AI technologies to personalize interactions and optimize processes.

Required Skills:
  • Strong analytical and problem-solving skills.
  • Proficiency in SQL, Excel, and data visualization tools.
  • Experience in customer-centric roles, focusing on solving problems and optimizing retention strategies.

Qualifications:
  • Bachelor's degree in a quantitative field, Business Administration, Marketing, or Communication.
  • At least 3 years of experience in product analysis, customer service, or customer retention roles.


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