Service Delivery Expert

3 days ago


Karachi, Sindh, Pakistan Al Madiha Enterprises Full time

As a Service Delivery Expert, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  1. Inbound Customer Support
    • Answer customer calls in a professional and empathetic manner.
    • Listen carefully to customer inquiries, concerns, and complaints.
    • Provide accurate information and assistance to resolve customer issues.
    • Escalate complex or unresolved matters to the appropriate teams or supervisors.
    • Maintain high levels of customer satisfaction through effective communication.
  2. On-Screen Support
    • Use computer systems and software to access customer accounts and relevant information.
    • Assist customers with online transactions, account management, and technical issues.
    • Troubleshoot and guide customers through web-based applications and services.
    • Educate customers on using self-service tools and resources effectively.
  3. Data Entry and Documentation
    • Record customer interactions, issues, and resolutions accurately in the CRM system.
    • Maintain detailed and organized customer records for future reference.
    • Generate reports on customer service metrics and performance as required.
  4. Product Knowledge
    • Stay up-to-date with our company's products, services, and policies.
    • Expand your knowledge continuously to better assist customers with their inquiries.
  5. Team Collaboration
    • Collaborate with colleagues, supervisors, and other departments to resolve customer issues.

Requirements

  • Minimum 1 year of Customer Service experience.
  • Bachelor's Degree or equivalent qualifications.
  • Proficiency in MS Office.
  • Excellent English Communication skills.
  • Flexibility to work flexible USA Shift Timings.

Benefits

  • Competitive Salary and Benefits Package
  • Fuel Card and Transport Assistance
  • Comprehensive Health Insurance
  • Paid Leave and Provident Fund
  • Opportunities for Professional Development
  • EOBI and Life Insurance
  • Flexible Working Hours
  • In-House Gym and Wellness Facilities

Working Hours

Flexible working hours available (5 or 6 days/week)



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