Software Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Overview

Skillful Software Support Professional

We are seeking a skilled Software Support Officer to provide exceptional customer service, software support, and ensure the successful implementation and maintenance of our software solutions.

Key Responsibilities:

  • Deliver professional and efficient support to customers to address inquiries and resolve issues promptly.
  • Collaborate with customers to deploy, configure, and troubleshoot software applications to meet their needs.
  • Analyze customer feedback to continuously improve products and services.
  • Foster strong relationships with customers through regular follow-ups to ensure satisfaction and retention.
  • Conduct training sessions for customers to help them effectively use software solutions.
  • Participate in testing software updates and new features to ensure quality and functionality before deployment.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong communication and interpersonal skills.
  • Experience in customer service or software support is preferred.
  • Ability to troubleshoot and resolve technical issues effectively.
  • Proficiency in software implementation and training.

Benefits:

  • A competitive salary package.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.

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