Software Support Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeApplication Full time 900,000 - 1,200,000

We are seeking an exceptional Application Support Analyst to join our dynamic team.

About the Role:

This is a fantastic opportunity for a motivated and skilled professional to provide top-notch support to our clients.

The successful candidate will be responsible for resolving user knowledge-caused issues, configuration, troubleshooting, and software installation issues in a timely and efficient manner.

Key responsibilities include:

  • Act as the first point of contact for clients, focusing on customer satisfaction and relationship management.
  • Meet all defined service levels for unresolved problems, re-assigning tickets to the appropriate internal or external team.
  • Attend and participate in team meetings.
  • Stay up-to-date with CHS product training and other relevant courses.
Requirements:

To be successful in this role, you will need:

  • A university degree in Accounting or a related field.
  • Some experience working on software support would be an asset, preferably with international customers.
  • Industry experience in residential/commercial construction, property management, real estate management concepts/methodologies, and general accounting practices.
  • Proficient in MS Windows applications.
  • Excellent communication skills with clients at all levels.
  • An aptitude for caring for customers.
  • The analytical ability to resolve customer issues.
  • Comfortable managing conflicting demands.
Benefits:

We offer a comprehensive package that includes:

  • Market-leading salary.
  • Medical coverage – self & dependents.
  • Parents' medical coverage.
  • Provident fund.
  • Employee performance-based bonuses.
  • Home internet subsidy.
  • Conveyance allowance.
  • Profit sharing plan (tenured employees only).
  • Life benefit.
  • Child care facility.
  • Company-provided lunch/dinner.
  • Professional development budget.
  • Recreational area for in-house games.
  • Sporadic on-shore training opportunities.
  • Friendly work environment.
  • Leave encashment.

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