IT Service Management Professional

3 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
Job Summary:

Ibex is seeking an experienced IT Service Management Professional to join our team in Pakistan. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our IT services.

Key Responsibilities:
  • Contribute to Insite/ServiceNow demos and participate in UAT sessions before launching new customer installation projects.
  • Collaborate with the project management team to ensure duplicate tasks are completed during the swivel chair phase in both Salesforce and ServiceNow.
  • Provide support to new users by managing incidents and creating enhancement user stories based on user feedback after the system goes live.
Key Performance Indicators:
  • Monitor service delivery systems and collect performance data.
  • Run and analyze reporting from ServiceNow, SFDC, and Oracle, including issues, order volume, and product-specific data points.
Requirements:
  • Minimum Bachelor's degree in Computer Science or Business Management.
  • Proficient in Visio workflows, Advanced Excel, Google Sheets, and Presentation tools.
  • Experience with SFDC, Oracle, and ServiceNow.


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