Customer Service Professional

4 days ago


Karachi, Sindh, Pakistan Sika Full time
About the Role

This is a challenging opportunity for an experienced professional to join our team as a Customer Service Specialist. As a key member of our customer-facing team, you will play a critical role in delivering exceptional service and support to our customers across the construction, chemical, cement, and manufacturing sectors.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries regarding product availability and order status.
  • Track customer orders from receipt to delivery, ensuring seamless order processing and resolution of any issues that may arise.
  • Manage order cancellations, product returns, and exchanges with professionalism and courtesy.
  • Resolving customer complaints promptly and efficiently, always seeking solutions that meet or exceed customer expectations.
  • Compile and present insightful reports on customer service Key Performance Indicators (KPIs), providing valuable insights to inform business decisions.
  • Cultivate a deep understanding of the construction chemicals industry, leveraging this knowledge to drive sales growth and customer satisfaction.
Requirements
  • A strong background in customer service within the construction, chemical, cement, or manufacturing sectors, preferably with 3-4 years of experience.
  • Excellent communication, presentation, and time management skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in SAP for managing customer complaints, as well as expertise in MS Excel and Power BI.
  • A bachelor's degree in a relevant field, with a preference for those holding an MBA in any discipline.


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