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UK Customer Service Manager Role
10 hours ago
At Cutting Edge BPO, we strive to deliver exceptional customer experiences through our team of skilled professionals.
Key Responsibilities- Handle inbound customer service calls with professionalism and care.
- Process inbound sales calls while maintaining a positive attitude.
- Initiate or respond to collections calls in a courteous manner.
- Provide technical support via multiple channels, including phone, chat, and email.
- Prior experience in a call center or customer-facing role is essential.
- Develop strong rapport with customers and demonstrate empathy in all interactions.
- Excel in data entry and internet navigation skills to efficiently resolve issues.
- Communicate clearly and concisely both verbally and in writing.
- Maintain attention to detail and make sound judgments in fast-paced environments.
- Demonstrate a professional demeanor and a strong work ethic.
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