UK Customer Service Manager Role

10 hours ago


Lahore, Punjab, Pakistan Cutting Edge BPO Full time
Job Overview

At Cutting Edge BPO, we strive to deliver exceptional customer experiences through our team of skilled professionals.

Key Responsibilities
  • Handle inbound customer service calls with professionalism and care.
  • Process inbound sales calls while maintaining a positive attitude.
  • Initiate or respond to collections calls in a courteous manner.
  • Provide technical support via multiple channels, including phone, chat, and email.
Requirements
  • Prior experience in a call center or customer-facing role is essential.
  • Develop strong rapport with customers and demonstrate empathy in all interactions.
  • Excel in data entry and internet navigation skills to efficiently resolve issues.
  • Communicate clearly and concisely both verbally and in writing.
  • Maintain attention to detail and make sound judgments in fast-paced environments.
  • Demonstrate a professional demeanor and a strong work ethic.


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