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Customer Feedback Analyst

3 weeks ago

Islamabad, Islamabad, Pakistan Translation Empire Full time
About the Role

We are looking for a skilled Complaints Administrator to join our team at Translation Empire. The successful candidate will be responsible for handling customer complaints and providing excellent customer service.

Responsibilities
  • Handle Customer Complaints: The ideal candidate will handle all customer complaints in a professional and efficient manner.
  • Investigate and Resolve Issues: The successful candidate will investigate all customer complaints comprehensively and objectively, using their problem-solving skills to resolve issues.
  • Collaborate with Colleagues: The Complaints Administrator will work closely with colleagues to ensure that all complaints are handled efficiently and effectively.
Requirements
  • Experience in Customer Service: We require a minimum of 1 year's experience in a customer service function, with a proven track record of resolving customer complaints.
  • Excellent Communication Skills: The ideal candidate will have excellent communication skills, both written and verbal.
  • Ability to Work Independently: The successful candidate will be able to work independently as part of a team.