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7 days ago
The role of a Customer Support Specialist is to provide assistance to customers in a professional manner.
Job DescriptionThis is a full-time onsite position for a Customer Support Specialist. The key responsibilities include handling customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to resolve issues efficiently.
- Handle incoming customer queries from clients in a professional manner
- Provide accurate information and resolve customer issues promptly
- Maintain high-quality service standards
- Document customer interactions in CRM tools
- Collaborate with the team to improve customer experience
- Follow communication scripts and guidelines provided by the company
To excel in this role, you should have:
- Fluent English language skills (written and spoken)
- Strong interpersonal and communication skills
- Minimum education: Intermediate or above
- Prior experience in a call center or customer support is beneficial
- Be punctual, motivated, and a team player
- Comfortable with UK working hours
This role offers an opportunity to work in a collaborative environment and contribute to improving customer satisfaction.
Other InformationThis is an office-based position located in Faisalabad.
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