Technology Service Desk Team Member

Technology Service Desk Team Member - Shift Worker page is loaded

Technology Service Desk Team Member - Shift WorkerApply locations Support Office WA time type Full time posted on Posted 4 Days Ago time left to apply End Date: July 11, 2025 (24 days left to apply) job requisition id R049672

Join us and experience Bunnings from the other side of the counter

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

We are seeking a Technology Service Desk Team Member to join our Call Centre team.

About the Role:
As a Technology Service Desk Team member, you will provide high levels of customer service through effective delivery of first level technical, operational and procedural support for all systems and equipment used across our stores and Store Support Centres whilst meeting agreed services levels.

You will be responsible for the monitoring of all systems operations and procedures to ensure the efficient operation and completeness of all monitoring processes.

As a Technology Service Desk Team Member, you will:

• Provide first level remote support for all IT systems and equipment used throughout the company, with the goal to achieve a 60% resolution of calls at first level within target time frame of 6min avg duration.
• Manage queries, incidents and requests from Team Members, ensuring details are captured into the Service Desk system and progress and outcomes communicated according to agreed service levels and resolution targets.
• Apply problem resolution skills to all support calls to accurately identify the details of the problem to assist with the resolution.
• Work closely with higher level Infrastructure, Operations and Applications teams to ensure major incidents, changes and projects are handled effectively and understood by our Team Members.
• Promptly resolve problems, troubleshoot & escalate to second, third level support and assist the broader team in providing a stable, effective IT solution for the business.
• Ensure all customers receive a high-quality experience during incident identification and resolution by maintaining a high standard when communicating either personally or verbally with our suppliers, customers internal or external and any members of the public.
• E nsure all computer systems have a high level of availability through ongoing monitoring of all systems as per agreed instructions.
• Monitor all routine processes, including Overnight, End of Month and End of Period processes to ensure proper completion and to generate morning and afternoon checklists identifying resulting activities.

About You
You are a passionate technologist, customer focused, outcome driven team player who has excellent problem-solving skills which coupled with your tenacity to pursue and resolve ongoing issues has seen you excel in your career thus far and resulted in you being highly responsive to your customer needs. Adept at remaining calm under pressure you have an excellent telephone manner and great communication skills.

You will also have:

• Exposure to Retail Point of Sale Systems
• Exposure to IT Service Management Software
• Familiarity with components of the Bunnings production environment
• Windows, AD, Office and MySQL skills

You'll be part of a workplace where you'll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don't necessarily nail every single point in the job description, please still apply. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you're ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

About UsOur Commitment

At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.

A diverse and inclusive team makes everyone feel valued, respected and connected at work. We're committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.

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