
Retail Customer Service Representative
1 day ago
We are seeking a highly skilled Email Support Specialist to join our retail industry team. As a liaison between our brand and customers, you will play a crucial role in maintaining our worldwide reputation through excellent communication skills and providing solutions to customer inquiries via live chat or email.
Key Responsibilities:
- Respond promptly to customer inquiries via chat and email
- Document customer queries and corresponding solutions
- Develop and implement customer service solutions
- Maintain exceptional service standards
Requirements:
- Intermediate level of English proficiency (or higher)
- Age 18-40
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, particularly Excel
- Flexibility and adaptability
- Customer-centric attitude
- Strong problem-solving skills
Benefits:
- Comprehensive medical insurance
- Permanent employment status
- Provident fund contributions
- Internal job opportunities
- Annual paid leaves
- Leaves encashment
- Referral bonus
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