Retail Customer Service Representative

1 day ago


Karachi, Sindh, Pakistan beBeeCustomerService Full time
Email Support Specialist - Retail Industry

We are seeking a highly skilled Email Support Specialist to join our retail industry team. As a liaison between our brand and customers, you will play a crucial role in maintaining our worldwide reputation through excellent communication skills and providing solutions to customer inquiries via live chat or email.

Key Responsibilities:

  • Respond promptly to customer inquiries via chat and email
  • Document customer queries and corresponding solutions
  • Develop and implement customer service solutions
  • Maintain exceptional service standards

Requirements:

  • Intermediate level of English proficiency (or higher)
  • Age 18-40
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office, particularly Excel
  • Flexibility and adaptability
  • Customer-centric attitude
  • Strong problem-solving skills

Benefits:

  • Comprehensive medical insurance
  • Permanent employment status
  • Provident fund contributions
  • Internal job opportunities
  • Annual paid leaves
  • Leaves encashment
  • Referral bonus


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