
Operational Excellence Consultant
3 days ago
Empowering Operational Excellence: A Customer Success Story
Job Overview:As a seasoned consultant, you will play a pivotal role in onboarding new customers to our innovative platform. Your primary objective will be to ensure seamless technology implementation, early product adoption, and effective education on the value proposition of our solutions.
You will serve as the primary point of contact for new customers, guiding them through hardware/software setup and system training. Your expertise will be instrumental in monitoring customer progress and activities to guarantee timely activation.
Achieving success in this role demands exceptional collaboration skills, excellent communication and presentation abilities, and a proven track record of managing multiple responsibilities with precision.
Key Responsibilities:- Serve as the primary point of contact for new customers during the implementation phase
- Guide new customers through initial hardware/software setup and system training
- Monitor customer progress and activities to ensure timely activation
- Minimum 3 years prior experience in a customer-facing role (sales or support)
- Demonstrate proficiency in Salesforce and data-driven engagement plans
- Effective listening and problem-solving skills
- Excellent communication and presentation skills
- Proven ability to manage multiple responsibilities with high attention to detail
A successful candidate will possess a unique blend of technical acumen, business acumen, and interpersonal skills. If you are a results-driven professional looking to make a meaningful impact, we encourage you to apply.
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