
Client Care Associate
7 days ago
Job Summary:
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer care via voice and chat platforms. In this role, you will work closely with the support team to enhance the overall customer experience and improve processes to refine our service quality.
Responsibilities:
- Assist customers with their inquiries and resolve issues in a timely and effective manner.
- Troubleshoot problems and find quick resolutions to ensure customer satisfaction.
- Personalize interactions to build strong relationships with customers.
- Collaborate with the support team to enhance the overall customer experience.
- Improve processes by providing feedback to refine our service quality.
Requirements:
- At least 1 year of experience in customer support or a similar role.
- Excellent written and verbal communication skills.
- Comfortable using customer support tools like Zendesk or Freshdesk.
- Proficient in Excel or Google Sheets.
- Calm and solution-focused under pressure.
- Familiarity with eCommerce and CRM systems is a plus.
Benefits:
- A competitive hourly rate with annual increases.
- Comprehensive health and dental coverage.
- Paid Time Off to recharge.
- Performance Bonuses for your hard work.
- A permanent work-from-home setup.
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