Senior Technical Operations Professional

6 days ago

Hyderabad City Taluka, Pakistan beBeeAnalytical Full time 2,000,000 - 2,500,000

Remote IT Support Job

Are you looking for a challenging and rewarding role in the field of information technology? Do you have excellent communication skills, analytical abilities and experience working with complex systems?

We are seeking a highly motivated and skilled Tech Support Analyst to join our team. As a Tech Support Analyst, you will be responsible for providing high-quality remote IT support to our global user community.

Key Responsibilities:

  • Provide first-line support using ServiceNow Live Chat & Phone service.
  • Respond promptly to inquiries and provide timely resolutions.
  • Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow.
  • Utilize additional IT tools to provide first-line resolutions, including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.

Requirements:

  • Secondary education in IT or telecommunications.
  • High analytical and problem-solving skills.
  • Experience identifying IT security incidents.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively within a team.
  • Ability to handle multiple assignments concurrently.
  • English proficiency required: Upper-Intermediate.

Benefits:

  • Career-defining opportunities.
  • Thoughtfully curated benefits.
  • The tools to explore and grow into your best selves.

How We Get Things Done...

Our guiding principles are central to how we operate. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day-to-day.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

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