
Branch Banking Specialist
5 days ago
As a Branch Banking Specialist at Samba Bank Limited, you will play a vital role in driving growth and profitability by managing the branch's low-cost deposit portfolio, cross-selling products, and deepening customer relationships.
About the PositionThis key role requires strong communication and conflict management skills, as well as a proven track record in sales and knowledge of regulatory requirements.
- Main Objectives:
- Maximize branch revenue by consistently growing low-cost deposit portfolios and managing overall costs.
- Enhance customer satisfaction through effective cross-selling of all bank products to existing and potential customers.
- Maintain and increase deposit portfolios as per allocated targets.
- Develop a robust strategy for acquiring non-traditional banking (NTB) deposits and build a strong foundation for NTB growth.
- Strengthen customer relationships through continuous acquisition and retention strategies.
- Resolve customer complaints efficiently by ensuring processes are understood and followed.
- Provide ongoing training and development to ensure compliance with established plans.
- Manage administrative and human resources functions affecting floor operations.
- Implement robust security measures to protect customer data.
- Deliver outstanding customer service to drive long-term relationships with the bank.
- A bachelor's degree in Business Studies or related field.
- 8-10 years of relevant experience in branch banking, preferably with a focus on sales and customer relationship management.
- Excellent communication, conflict resolution, and customer service skills.
- Familiarity with KYC/AML regulations and operational risk management principles.
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