Retail Banking Professional

5 days ago


Lahore, Punjab, Pakistan Samba Bank Limited Full time

At Samba Bank Limited, we are committed to delivering exceptional customer experiences and driving business growth. As a Branch Banking Specialist, you will play a vital role in achieving this goal by managing the branch's low-cost deposit portfolio, cross-selling products, and deepening customer relationships.

About the Role

This key position requires strong communication and conflict management skills, as well as a proven track record in sales and knowledge of regulatory requirements.

  • Main Responsibilities:
  • Maximize branch revenue by consistently growing low-cost deposit portfolios and managing overall costs.
  • Enhance customer satisfaction through effective cross-selling of all bank products to existing and potential customers.
  • Maintain and increase deposit portfolios as per allocated targets.
  • Develop a robust strategy for acquiring non-traditional banking (NTB) deposits and build a strong foundation for NTB growth.
  • Strengthen customer relationships through continuous acquisition and retention strategies.
  • Resolve customer complaints efficiently by ensuring processes are understood and followed.
  • Provide ongoing training and development to ensure compliance with established plans.
  • Manage administrative and human resources functions affecting floor operations.
  • Implement robust security measures to protect customer data.
  • Deliver outstanding customer service to drive long-term relationships with the bank.
Qualifications
  • A bachelor's degree in Business Studies or related field.
  • 8-10 years of relevant experience in branch banking, preferably with a focus on sales and customer relationship management.
  • Excellent communication, conflict resolution, and customer service skills.
  • Familiarity with KYC/AML regulations and operational risk management principles.


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