Call Center Operations Manager

19 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

As a Call Center Floor Manager, you will oversee the day-to-day operations of the call center, ensuring that performance goals are achieved and teams are managed effectively. The role involves coaching and mentoring a team of Call Center Leads and other administrative positions, providing management support to senior leaders when needed.

Key Responsibilities
  1. You will be responsible for forecasting call volumes and manpower requirements, making adjustments as necessary based on business needs.
  2. Your task will be to monitor productivity and generate reports, identifying areas for improvement and implementing changes to optimize results.
  3. Essential duties include monitoring service calls to assess employee demeanor, technical accuracy, and adherence to company policies, answering questions, and recommending corrective actions to address customer complaints.
  4. You will also be responsible for maintaining recorded announcement menus, determining work procedures, preparing schedules, and expediting workflow.
Leadership and Supervision

The Call Center Floor Manager manages subordinates, providing overall direction, coordination, planning, assigning, and directing work.

Job Requirements

Skills and Qualifications: We require a strong communicator with excellent interpersonal skills, ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ideal candidate should have effective presentation skills and be able to write clear, concise reports and procedure manuals.

Mathematical Skills: Strong problem-solving abilities, including solving practical problems in situations with limited standardization.

This is a challenging opportunity to work in a dynamic environment where you will make a real impact on our customers' experiences.

  • Call Center Operations Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Call Center Operations ManagerThis is an exciting opportunity to lead a team of customer service representatives and drive business success through effective call center operations. The successful candidate will oversee daily activities, monitor performance, and identify areas for improvement.Main Responsibilities:Team Leadership: Manage, motivate, and guide...

  • Call Center Operations Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title:Customer Service Team LeaderJob Description:The Customer Service Team Leader oversees daily operations of a call center team, ensuring seamless customer interactions. Key responsibilities include staffing management, productivity monitoring, and resolution of customer complaints.

  • HR Manager

    7 days ago

    Islamabad, Islamabad, Pakistan Philomela Call Full time

    HR Recruiter for Call CenterObligationsHire for call center quality operatorsManage personnelJob SpecificationResponsible, polite, patient, and punctual.Ability to communicate and be understood.Fast computer typist.Advanced user of office package.Ability to negotiate.Location: Telecommunications - London, United Kingdom#J-18808-Ljbffr

  • Call Center Supervisor

    6 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Call Center Leadership OpportunityWe are currently looking for a highly motivated and experienced Call Center Team Leader to join our team. As a Call Center Team Leader, you will play a crucial role in leading and managing a team of customer service representatives, ensuring that they meet performance targets and provide excellent customer service.Your...

  • Supervisor / Floor Manager

    7 days ago

    Islamabad, Islamabad, Pakistan Call Zone Full time

    Supervisor / Floor Manager Call Zone, Pakistan Responsible for recruiting, training and development of new employees. Designing salary structures and also responsible for the compensation and benefits for the employees. Reviewing and evaluating weekly sales achievement and producing an end of week spreadsheet. Reviewing and outsourcing projects to other...

  • Sales Representative

    3 weeks ago

    Islamabad, Islamabad, Pakistan Globe Call Center Full time

    Sales Representative (Business Development)Globe Call Center is seeking a skilled Business Development Manager with a strong understanding of digital marketing services and a proven track record in international client acquisition. The ideal candidate will be responsible for identifying, pitching, and securing new digital marketing projects from UK-based...

  • Call Center Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Lead Call Center Team to SuccessWe are seeking a highly skilled and experienced Team Lead to oversee the daily operations of our call center team. As a key member of our organization, you will be responsible for ensuring the team meets performance targets, delivers exceptional customer service, and operates efficiently.Main Responsibilities:Team Management:...

  • Call Center Client Liaison

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are seeking a highly motivated and organized Call Center Appointment Specialist to join our team. The ideal candidate will have excellent customer service skills, experience in call center operations, and the ability to multitask and prioritize tasks.The role involves handling high volumes of calls, making leads, scheduling appointments, and ensuring...

  • Call Center Quality Operator Recruiter

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Key Responsibilities:Hire qualified call center quality operators to meet operational needs.Manage and oversee personnel performance, ensuring alignment with organizational goals.Job Specification:Demonstrate exceptional responsibility, politeness, patience, and punctuality in daily work.Effective communication skills, with the ability to convey ideas...

  • Call Center Agents

    7 days ago

    Islamabad, Islamabad, Pakistan FuturaX Solutions Pvt. Ltd. Full time

    Job DescriptionFuturax Solutions (Private) Limited is seeking enthusiastic and motivated fresh graduates for our Night Call Center positions. As part of our team, you will play a crucial role in providing outstanding customer support and service in the accounting domain, ensuring our clients' needs are met efficiently.ResponsibilitiesHandle inbound and...