Retention and Engagement Specialist

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Customer Retention Specialist Job Description

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We are seeking an experienced Customer Retention Specialist to join our team. The successful candidate will have exceptional communication and active listening skills, as well as the ability to multitask and work as part of a team.

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The key responsibilities of this role include:

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  • Providing exceptional customer service and resolving issues in a timely manner.\
  • Upselling and cross-selling opportunities to enhance revenue growth.\
  • Developing and implementing proactive retention strategies to minimize cancellations.\
  • Maintaining accurate records of customer interactions and updating databases accordingly.\
  • Collaborating with the sales team to ensure seamless handovers and meet customer needs.\
  • Attending training sessions to enhance product knowledge and stay up-to-date with industry trends.\
  • Meeting or exceeding performance targets, including KPIs and SLAs.


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