
Hotel Front Desk Supervisor
5 days ago
Job Summary
This is a key leadership role that requires a strong focus on customer satisfaction, staff supervision, and operational efficiency.
Main Duties
- To lead the front office team, providing guidance and direction to achieve high levels of customer satisfaction.
- To develop and implement strategies to improve operational efficiency and reduce costs.
- To maintain a high level of accuracy and attention to detail when handling guest requests and resolving issues.
- To contribute to the development and implementation of new procedures and processes to improve hotel operations.
- To monitor and control expenses, ensuring adherence to budget guidelines.
Key Qualifications
- Proven experience in a supervisory or management role within the hospitality industry.
- Strong leadership and motivational skills to inspire and direct the front office team.
- Excellent communication and interpersonal skills to effectively interact with guests and colleagues.
- Ability to work under pressure and prioritize tasks effectively.
- Familiarity with industry standards and best practices in customer service.
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