
Service Agreement Registration Specialist
9 hours ago
Job Title: Service Agreement Registration Specialist
This role focuses on registering Service agreements presented by Manufacturers to partners and managing registration changes requested by clients and partners.
Duties & Responsibilities:- Process manager compensation for Service Registration/Activation, account executives, and salespeople.
- Resolve discrepancies in registrations, coordinate registration summaries, and distribute fully executed agreements to internal and external customer groups.
- Ensure contractual terms comply with standard or approved business practices.
- Proactively manage customer information, including additions, moves, and changes within the registration and asset database.
- Retrieve registration confirmations from vendors.
- Resolve data inconsistencies from vendors/manufacturers regarding serial numbers, part numbers, purchase dates, and customer contact details.
- Gather missing information from Sales Reps and internal departments, such as part numbers, end-user contact info, and serial numbers.
- Provide compatible warranty part numbers for hardware when generating RMA requests.
- Compensate managers and salespeople engaged in Service Renewal.
- Resolve contract discrepancies, coordinate contract summaries, and distribute fully executed agreements to internal and external customer groups.
- Coordinate the renewal and extension of Expiring Agreements/contracts.
- Develop scope and specifications for professional services and other engagements.
- Manage customer information proactively, ensuring updates are made within the contract and asset database.
- Draft and negotiate Service Agreements/contracts with partners and clients.
Required Skills:
Excellent English communication skills; fluency in computer hardware and software applications; team work and motivational skills; proficiency in MS Excel; knowledge of software licensing, Microsoft software, Adobe software, and latest hardware in computers.
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