Customer Sales and Service Leader

4 hours ago


Karachi, Sindh, Pakistan Emirates Full time
Job Summary

We are looking for a highly motivated and experienced Customer Sales and Service Leader to join our team at Emirates. The successful candidate will be responsible for leading the retail office team, driving sales growth, and delivering exceptional customer service.

Main Responsibilities
  • Lead the retail office team, providing guidance, coaching, and development opportunities.
  • Develop and implement strategies to improve customer satisfaction, sales performance, and operational efficiency.
  • Liaise with country management, EGHQ, and other departments to share knowledge, best practices, and ideas.
  • Analyse sales data and trends to identify opportunities for growth and improvement.
Requirements

To be successful in this role, you will need:

  • A minimum of 5 years' experience in commercial or sales roles, preferably in the airline industry.
  • Excellent communication, negotiation, and leadership skills.
  • A working knowledge of retail office procedures and airline industry methodologies.
  • Ability to travel to other cities in Pakistan as required.


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