Product Assistance Coordinator

5 days ago


Lahore, Punjab, Pakistan Eco Energy Services Full time
Job Details

We are seeking a skilled Product Assistance Coordinator to join our team at Eco Energy Services.

The successful candidate will be responsible for assisting customers with technical difficulties related to our products and services.

Key responsibilities include resolving customer inquiries, providing guidance on utilizing specific product features, monitoring customer complaints, and informing customers about new product features and functionalities.

Key Responsibilities:

  1. Resolve customer inquiries in a timely and accurate manner.
  2. Provide guidance on utilizing specific product features to meet customer needs.
  3. Monitor customer complaints and offer proactive assistance.
  4. Inform customers about new product features and functionalities.
  5. Follow up with customers to ensure technical issues are resolved.
  6. Collect customer feedback and share it with our Product, Sales, and Marketing teams.
Required Skills and Qualifications

Essential Requirements

  1. Strong English verbal communication skills.
  2. Experience as a Customer Support Specialist or similar role.
  3. Understanding of CRM system functionality.


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