Chat Support Specialist

7 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Chat Support Specialist

About the Role

We are seeking a skilled and customer-focused individual to join our support team as a Chat Support Specialist. This role involves providing timely and accurate customer support through online chat platforms.

The ideal candidate will be able to communicate clearly, think critically, and multitask in a fast-paced environment. They will be responsible for resolving customer issues efficiently while maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Provide prompt and courteous support to customers via live chat, resolving issues and answering inquiries regarding products and services.
  • Troubleshoot customer problems and guide them through processes.
  • Maintain a deep understanding of the company's products and services to provide accurate and effective assistance.
  • Identify issues that require further assistance and escalate them to the appropriate department when necessary.
  • Accurately document customer interactions, issues, and resolutions in the company's CRM system, ensuring that records are up-to-date and complete.
Required Skills & Qualifications:
  • An intermediate degree - bachelor's degree is a plus.
  • 1-2 years of experience in a customer support role, preferably in a call center or similar environment.
  • Exceptional written communication skills with the ability to convey information clearly, concisely, and professionally.
  • Strong ability to handle multiple customer conversations simultaneously in a fast-paced environment.
  • Excellent critical thinking and problem-solving skills to troubleshoot and resolve customer issues.
Benefits:
  • A competitive salary with performance-based bonuses.
  • Access to professional development and training opportunities.
  • Opportunities for career advancement and professional development.
  • Recognition programs.


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