Virtual Chat Support Agent

23 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

We are seeking a skilled Virtual Chat Support Agent to provide exceptional customer service to our clients through live chat and email support. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to work in a fast-paced environment.

Duties and Responsibilities
  • Provide real-time assistance to clients via live chat on our website or other platforms.
  • Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.
Key Performance Metrics
  • Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
  • Continuously improve chat and email support processes to enhance customer experience.
  • Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.
  • Provide feedback to improve customer support tools and processes.
Requirements
  • Bachelor's degree or equivalent.
  • 1-3 years of experience in customer support, chat support, or a similar role.
  • Experience in property management or real estate is preferred but not required.
  • Familiarity with live chat and email support tools is a plus.


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