IT Support Engineer

5 days ago


Islamabad, Islamabad, Pakistan St Trinity Property Group Full time
Job Overview:

The IT Support Specialist plays a vital role in ensuring the smooth operation of our organization's IT landscape. This position focuses on providing expert support for users, troubleshooting software applications, and collaborating with cross-functional teams to implement automation workflows.

Key Responsibilities:
  1. System Maintenance & Support: Troubleshoot and resolve support tickets related to software applications, system performance, and security updates. Ensure seamless user experiences by managing user accounts, permissions, and access controls across various platforms.
  2. Automation & Integration: Develop and manage API integrations between business tools to streamline workflows. Utilize automation platforms like Make.com and Zapier to optimize processes and ensure data synchronization.
  3. User Onboarding & Training: Provide remote onboarding support, equipping users with necessary credentials, system access, and security training. Create and maintain user guides, FAQs, and internal knowledge bases to facilitate self-service support and ongoing learning.
  4. Platform Administration: Configure and support telephony solutions (RingCentral, Aircall), scheduling tools (Calendly, Acuity), and CRMs (Zoho). Assist with tool adoption and integration, applying basic web development knowledge when required.
  5. Project Management: Employ agile methodologies and sprint-based task management to plan, prioritize, and complete IT projects. Continuously review and refine IT processes to improve efficiency, reliability, and user satisfaction.

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