Service Delivery Coordinator

7 hours ago


Lahore, Punjab, Pakistan Buksh Group Full time

We are looking for an exceptional After Sales Manager who can shape and execute our post-purchase service vision. As a key member of our team, you will focus on building strong customer relationships, streamlining service processes, and driving revenue growth.

Core Responsibilities:
  1. Drive sales performance in the after-sales department by setting achievable goals and tracking progress.
  2. Proactively identify opportunities to improve customer experience and deliver services that exceed expectations.
  3. Engage with customers to build trust and foster loyalty, resulting in repeat business and positive word-of-mouth referrals.
  4. Develop strategies to capture new business opportunities and retain existing customers.
  5. Work collaboratively with internal teams to develop and implement process improvements, reducing returns and increasing overall customer satisfaction.
  6. Maintain strict adherence to brand warranty and policy standards.
  7. Serve as a liaison between customers and brand stakeholders, facilitating open communication and collaboration.
  8. Lead organizational transformation efforts through effective policy development and enforcement, reflecting the brand's values and principles.
  9. Conduct capacity assessments and recommend resource allocations (equipment, personnel, inventory) for each service station to optimize performance.
  10. Support the development of the company's annual business plan and contribute to achieving after-sales department sales targets.
  11. Communicate key issues to brand owners, including technical challenges, campaign updates, recalls, and training requirements.
  12. Promote employee empowerment through regular training sessions to enhance skills and product knowledge.
  13. Enforce compliance with regulatory requirements.
  14. Collaborate with the accounting and shipping teams to ensure seamless supply chain operations.


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