Service Delivery Director

20 hours ago


Lahore, Punjab, Pakistan Pak Elektron Limited. (PEL) Full time
Job Overview

Pak Elektron Limited (PEL) is the pioneer manufacturer of electrical goods in Pakistan, with a rich history dating back to 1956. We are committed to delivering high-quality products and services that exceed customer expectations.

Key Responsibilities
  • Ensure timely and effective after-sales support to customers, resolving complaints efficiently through coordination with Sales Teams and Dealers.
  • Visit Authorized Service Centers (ASC) regularly to monitor performance, provide guidance, and improve service quality levels.
  • Educate and train service staff to effectively perform their responsibilities, ensuring all requirements of ISO9000 Quality Management System are fulfilled.
  • Recommend Sales Returns based on technical reasons and follow established procedures.
Requirements
  • Electrical/Electronic Manufacturing experience; strong understanding of operational processes and efficiency measures.
  • Effective communication and interpersonal skills for liaison with CSD HO, Zonal Sales Team, and Dealers.
  • Ability to analyze and implement process improvements, ensuring highest quality service delivery.
About Us

Our company prides itself on being a leading manufacturer of electrical goods in Pakistan, dedicated to delivering excellent service and quality products.



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