Telephone Operations Specialist

16 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

The primary function of this role is to manage all incoming and outgoing calls via the Universal Access Number (UAN) system with efficiency and professionalism.

  • Answering and transferring client calls to the appropriate department, staff member, or campus as required.
  • Maintaining a detailed call log documenting inquiries, complaints, call routing, and follow-up requirements.
Key Responsibilities

This position involves ensuring accurate and timely call transfers without delay or confusion. Additionally, monitoring and reporting any technical issues related to the UAN or telephone system to the IT or support team is essential.

Client Support: Coordinate with internal departments for message taking, callback requests, or issue resolutions. Provide support for outbound communication when necessary (e.g., admission campaigns, parent notifications).

Education and Experience Required

A minimum Bachelor Degree or equivalent in telecommunication, IT, or office administration is preferred. 2–3 years in a similar role involving UAN operations, telephone exchange, or customer call handling are also required.

Essential Skills: Strong command of verbal communication and active listening skills. Proficient in multitasking and managing multiple lines simultaneously. Professional demeanor, punctuality, and a client-first attitude are necessary for success in this role.


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