Call Exchange Operator

23 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a skilled Call Exchange Operator to manage incoming and outgoing calls with efficiency and professionalism. The ideal candidate will have experience in handling client calls, maintaining accurate call logs, and ensuring timely call transfers.

Responsibilities:
  1. Call Management: Operate the Universal Access Number (UAN) system, handle client inquiries, and transfer calls to relevant departments or staff members.
  2. Customer Service: Represent the organization in a courteous and helpful manner, providing basic information on admissions, academics, fee structure, and events.
  3. Technical Support: Monitor and report technical issues related to the UAN or telephone system to the IT team.
  4. Documentation: Maintain a detailed call log documenting inquiries, complaints, call routing, and follow-up requirements.

Requirements: A minimum of 2–3 years of experience in a similar role involving UAN operations, telephone exchange, or customer call handling. Strong verbal communication, active listening skills, and proficiency in multitasking are essential.


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