
Sindh Women Helpline Team Lead
2 days ago
Job Overview:
The Sindh Women Helpline is a pioneering initiative aimed at addressing gender-based violence and discrimination in Sindh province. As the Helpline Manager, you will play a vital role in ensuring the smooth operation of the helpline, providing essential support to women in need.
Responsibilities:
- Manage daily helpline operations, including staff supervision and performance evaluation.
- Conduct regular field visits to monitor and improve the functioning of WDD Cells and the 1094 Helpline.
- Develop and implement quality control mechanisms to ensure accurate complaint handling.
- Maintain accurate records of complaints, investigations, resolutions, and outcomes.
Skills & Qualifications:
- Bachelor's degree in social sciences, psychology, law, or a related field from a recognized institution.
- Minimum 6-10 years of experience in managing helplines, social welfare programs, or complaint management systems.
- Strong leadership, team management, and crisis response skills.
- Excellent communication, report writing, and stakeholder engagement skills.
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