District Support Services Coordinator

2 days ago


Karachi, Sindh, Pakistan Pakistan Centre for Philanthropy Full time

About the Role:

The Sindh Women Helpline seeks a highly skilled professional to manage its operations, overseeing the coordination of complaint handling, data analysis, and stakeholder engagement. The ideal candidate will have extensive experience in complaint management systems, strong leadership skills, and excellent analytical abilities.

Main Responsibilities:

  • Manage day-to-day operations of the helpline, including staff supervision and performance evaluation.
  • Implement quality control mechanisms to ensure accurate complaint handling.
  • Conduct regular field visits to monitor and improve the functioning of WDD Cells and the 1094 Helpline.
  • Maintain accurate records of complaints, investigations, resolutions, and outcomes.


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