GBV Complaints Specialist

1 week ago


Karachi, Sindh, Pakistan Pakistan Centre for Philanthropy Full time

Job Description:

The Sindh Women Helpline requires an experienced professional to manage its daily operations, ensuring seamless coordination with law enforcement agencies, legal aid providers, and social services. The ideal candidate will possess strong leadership and team management skills, as well as expertise in complaint handling and data analysis.

Main Responsibilities:

  1. Manage day-to-day operations of the helpline, including staff supervision and performance evaluation.
  2. Implement quality control mechanisms to ensure accurate complaint handling.
  3. Conduct regular field visits to monitor and improve the functioning of WDD Cells and the 1094 Helpline.

Requirements:

  • Bachelor's degree in social sciences, psychology, law, or a related field from a recognized institution.
  • Minimum 6-10 years of experience in managing helplines, social welfare programs, or complaint management systems.
  • Strong leadership and team management skills.


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