Medical Alert Service Representative

3 days ago


Islamabad, Islamabad, Pakistan beBeeCustomer Full time 2,500,000 - 3,500,000
Job Opportunity

We are seeking a skilled professional to fill the position of Customer Service Executive.

About the Role:

  1. Customer Support: Respond to incoming calls, emails, and messages from clients regarding medical alert systems. Provide timely and effective resolutions to client issues.
  2. Issue Resolution: Troubleshoot and resolve client issues related to medical alerts in a prompt and courteous manner.
  3. Documentation: Accurately document customer interactions in our CRM system for future reference.
  4. Follow-Up: Conduct follow-up calls or emails as necessary to ensure complete resolution of client issues.
  5. Product Knowledge: Maintain up-to-date knowledge of our medical alert products and services to effectively communicate with clients.
  6. Compliance: Adhere to all regulatory requirements and company policies to ensure a safe and compliant work environment.
  7. Team Collaboration: Work closely with other team members to improve service delivery and contribute to a positive team dynamic.

Requirements:

  1. Education: High school diploma or equivalent is required.
  2. Experience: Minimum of 1 year of experience in a customer service role is preferred.


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