Career Enhancement Professional

2 days ago

Hyderabad City Taluka, Pakistan beBeeSupervisor Full time ₹2,317,500

Job Opportunity

We are seeking a highly skilled professional to lead our customer support team. As a Customer Support Supervisor, you will be responsible for managing a team of customer support agents, ensuring they have the necessary tools and resources to provide exceptional service to our customers.

The ideal candidate will have a strong background in customer support, with experience in managing teams and driving results through data analysis. They will be able to communicate effectively with colleagues and stakeholders, and possess excellent problem-solving skills.

This is an exciting opportunity to join a dynamic team and make a real impact on our customers' experiences.

  • Lead a team of customer support agents
  • Manage and support initiatives aimed at streamlining operations and improving customer experience metrics
  • Achieve SLAs, productivity and quality metrics for your line of business/team members
  • Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
  • Cross-functional collaboration with Program, Quality and Training teams to improve existing workflows and processes
  • Data-driven decision making using an in-depth understanding of metrics
  • Project management, prioritization and efficient execution to add value
  • Policies communication and compliance tracking

About You

  • Customer-obsessed, motivated by crafting seamless support experiences
  • At least 6 years of relevant experience in financial services, technology and/or customer support
  • At least 3 years of people management experience in an operations environment
  • Proactive approach to identifying opportunities and proposing solutions
  • Excellent track record of leading high-performing teams and making data-driven decisions
  • Ability to work independently and as part of a team, with self-motivation, personal accountability, and curiosity
  • Strong organizational and time management skills, with ability to prioritize tasks and manage competing deadlines
  • Flexibility to adapt to evolving needs in a fast-paced, high-growth environment
  • Availability to work shifts outside of standard hours
  • Excellent communication skills, with ability to simplify complex topics for broad audiences

Nice to Have

  • Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support
  • Experience in project management, analytics or quality assurance
  • Degree in business, finance, customer experience and/or blockchain
  • Familiarity with Google Workspace, JIRA, AWS, Salesforce Service Cloud

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