Sales and Liaison Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeCustomerLiaison Full time 400,000 - 550,000

We are seeking a highly organized and professional Telesales & Customer Liaison specialist to join our dynamic team.

This individual will serve as the first point of contact for our company, managing both inbound and outbound communication to ensure a seamless and professional client experience.

Main Responsibilities
  • Handle incoming inquiries in person, via phone, and email efficiently.
  • DIRECT INQUIRIES TO RELEVANT DEPARTMENTS PROMPTLY.
  • Maintain and manage appointment schedules, including booking and confirmation accurately.
  • Call Handling Duties:
    • Promptly and professionally answer incoming calls from customers.
    • Address customer inquiries and resolve issues promptly.
    • Redirect calls when necessary. Conduct follow-ups with clients effectively.
    • Schedule appointments, conduct surveys, and share updates regularly.
    • Maintain detailed and accurate call logs in the CRM system.
    • Address and assist with customer complaints and escalate when required.
Requirements
  • 2 years of experience in telemarketing, customer service, or a related role.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency with CRM systems and tools like Microsoft Office or Google Workspace.
  • A professional, customer-oriented attitude is essential.
  • The ability to stay calm and effective under pressure is crucial.
Preferred Qualifications
  • Experience in sales or the immigration sector is highly desirable.
  • Multilingual abilities are a plus.

As a key member of our team, you will play a vital role in delivering exceptional customer experiences.

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