Learning Experience Manager

5 days ago

Faisalabad City Tehsil, Pakistan beBeeExperience Full time $70,000 - $95,000
Job Title:

Learning Experience Manager


About the Role:

We're seeking a skilled Learning Experience Manager to join our team. As a key member of our organization, you'll be responsible for delivering impactful learning experiences to associates in the U.S. healthcare and insurance domain.


You will facilitate live and virtual sessions, support learner development, and collaborate with our Talent Development team to ensure exceptional outcomes.


This role combines high-energy facilitation, individualized support, program management, and instructional refinement to meet evolving business needs. It suits someone extroverted, adaptable, quick to learn, and thriving in fast-paced environments.


Key Responsibilities:

Front-End (Learner-Facing)

  • Conduct live virtual webinars and interactive training sessions on systems, processes, workflows, and soft skills.
  • Facilitate role-specific onboarding, orientation, and customer-specific training for new hires.
  • Lead live call-handling and patient interaction simulations.
  • Deliver professional learning aligned with adult learning principles.
  • Conduct one-on-one check-ins to track progress and offer personalized coaching.
  • Respond promptly to learner and stakeholder queries.
  • Provide actionable feedback for continuous improvement.
  • Partner with Talent Success Managers (TSMs) and Customer Success Managers (CSMs) to resolve performance issues and risk cases.
  • Maintain open, consistent communication and proactive follow-ups with learners.

Back-End (Operational & Development)

  • Support learners in navigating certification requirements and training pathways.
  • Assign relevant resources based on job role or customer-specific needs.
  • Maintain accurate training records, track performance, and analyze feedback for trends.
  • Identify skill gaps and implement training interventions.
  • Collaborate with the Talent Development team to enhance modules, materials, and delivery.
  • Leverage technology, AI tools, and healthcare platforms.
  • Contribute to new learning sessions on HIPAA compliance, cultural dynamics, and best practices.
  • Manage scheduling, reminders, attendance, and documentation for all sessions.
  • Report training outcomes and issues to stakeholders.

Qualifications:

Required Skills and Qualifications:

  • Bachelor's degree required.
  • 3–5+ years' experience in talent development, training delivery, facilitation, or related roles.
  • Solid understanding of U.S. healthcare workflows and compliance standards preferred.
  • Strong facilitation, presentation, and communication skills for both live and virtual settings.
  • High energy, extroverted presence, and ability to motivate learners in dynamic environments.
  • Excellent interpersonal, problem-solving, and time-management abilities.
  • Proficiency with Zoom, Google Workspace, Microsoft Office, and learning management systems.
  • Adaptable, organized, and quick to learn new processes and technologies.

Why Join Us?

As a Learning Experience Manager at our organization, you'll have the opportunity to shape the future of global employment and make a direct impact on our growth trajectory. You'll empower businesses and create global employment opportunities. We invite you to be part of a revolution.


Equal Opportunity:

We are proud to be an equal-opportunity employer, committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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