Ecommerce Operations Director

21 hours ago


Karachi, Sindh, Pakistan Hamda Enterprises Full time

Job Description

We are seeking a highly motivated and results-driven Ecommerce Operations Manager to oversee and expand our online sales channels, including Shopify, Amazon, Daraz, Etsy, and other marketplaces.

Key Responsibilities
  1. Store Setup & Platform Management
  • Create and optimize product listings on multiple platforms to maximize visibility and conversions.
  • Manage multi-channel inventory synchronization to prevent overselling.
  • Ensure brand consistency across all eCommerce platforms.
Order & Fulfillment Management
  • Oversee end-to-end order processing across all platforms.
  • Coordinate with suppliers, 3PLs, and logistics partners for smooth fulfillment.
  • Implement strategies to reduce cancellations and improve delivery times.
Customer Service & Reputation Management
  • Provide multi-channel customer support.
  • Monitor and respond to customer reviews and feedback.
Sales & Marketing Optimization
  • Optimize product listings for higher conversions.
  • Run promotions and marketplace-specific campaigns.
Inventory & Supply Chain Coordination
  • Forecast demand and ensure stock availability across all platforms.
  • Use inventory management tools to sync stock levels.
Compliance & Marketplace Policies
  • Ensure compliance with platform-specific requirements.
  • Stay updated on taxation and shipping rules.


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