Service Delivery Strategist

2 days ago

Islamabad, Islamabad, Pakistan beBeeLeadership Full time 9,000,000 - 15,000,000
Delivery Excellence Manager Role

As a Delivery Excellence Manager, you will collaborate with senior government officials to enhance public service delivery for the benefit of citizens and residents.

This role offers an opportunity to learn and implement our methodology as part of our MESA regional team in Pakistan. You will bring a sharp analytical problem-solving skill set to support our clients.

Main Responsibilities
  • Advise government agencies and ministries to develop strategic plans with clear objectives, targets, and action plans
  • Monitor plan implementation, establishing regular routines and accountability mechanisms
  • Support problem-solving, learning, and continuous improvement within your projects
  • Engage in data collection and analysis processes, develop visualizations, and storylines, and support decision-making by senior leaders
  • Build capacity with government leaders in delivery tools
  • Participate in meetings and trainings with government officials to discuss planning and implementation tools and methods
Necessary Skills and Qualifications
  • Build relationships: Earn trust and influence among diverse stakeholders, especially in the public sector or nonprofit world.
  • Facilitate and coach: Run effective meetings and workshops that drive towards problem solving and consensus.
  • Analyze data and visualize: Collect, manage, and analyze raw data to extract actionable insights and recommendations and visualize it for decision-making.
  • Model data to identify patterns and forecast future trends: Utilize advanced analytical techniques and tools to reveal relationships within datasets, enabling prediction of outcomes and informed decision-making.
  • Write and communicate clearly: Turn complex problems or insights into clear memos and well-structured slides; speak clearly and concisely in remote and in-person settings. Be able to simplify complexity, translating technical language into digestible narratives that enable great decision making of different audiences.
  • Prioritize and manage projects: Bring clear structure and planning to day-to-day work and communication.
  • Solve problems: Break down problems and identify root causes before developing hypotheses and solutions.
  • Stay focused: Navigate complexity, especially in policy and program implementation, consistently steering large coalitions back to a single-minded focus on priority outcomes.
Benefits

We are seeking someone with a Bachelor's degree or above and minimum 3-5 years' experience working within top consulting firms, governments, and/or international organizations. Must be based in Islamabad, have the right to work in Pakistan, and have business-level proficiency in English and Urdu (spoken and written). Prior experience in a client-facing role in public sector contexts and proficiency in project implementation or direct experience in delivering results are required.

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