Call Center Operations Leader

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
  • Key Responsibilities:
  • Leading and managing a team of call center officers
  • Providing excellent customer service and resolving customer issues in a timely manner
  • Explaining products and services to customers and addressing any questions or concerns they may have
  • Monitoring call volume, prioritizing and distributing workload for the team
  • Conducting performance reviews and preparing performance reports
  • Collaborating with other teams to ensure cohesive customer experience


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