Assistant Call Center Operations Manager

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Assistant Manager

  • We are seeking an experienced leader to support our call center operations and ensure exceptional customer service.

The ideal candidate will possess strong leadership skills, a customer-focused mindset, and the ability to manage teams effectively.

Responsibilities:
  • Oversee daily call center operations
  • Guide and support call center agents to improve performance
  • Ensure efficient and professional handling of customer inquiries
  • Monitor team productivity and provide constructive feedback
  • Implement new strategies to enhance service quality
  • Handle escalated customer issues when necessary
Requirements:
  • Fresh graduates encouraged
  • 0 - 1 years of experience in any related field
  • Strong problem-solving and leadership skills
  • Proficiency in basic computer applications is desirable


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