ITSM Expert

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking an ITSM expert to lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS). The ideal candidate should have expertise in ITIL framework, process optimization, audit readiness, and capability maturity assessments.

Job Description:
  • Key Responsibilities:
  • Design, implement, and maintain ITSM frameworks aligned with ITIL standards.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and refine ITSM policies, procedures, and service management processes.
  • Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
  • Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
  • Assist in the selection and implementation of ITSM tools.
Requirements:
  1. A master's or bachelor's degree in Information Technology, Computer Science, or a related IT field.
  2. ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor.
  3. 6-8 years of experience in ITSM consulting or related roles.
  4. In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
  5. Practical experience in ISO 20000 implementation.


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