Technical Support Specialist

7 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Description

We are seeking a skilled Field Engineer to provide on-site technical support to our clients. As a Field Engineer, you will be responsible for installing, troubleshooting, and maintaining hardware and software systems.

The ideal candidate has experience in information technology and is highly motivated, detail-oriented, and enjoys working with customers.

  • Main Responsibilities:
  • Provide on-site technical support to customers in a timely and professional manner.
  • Install, troubleshoot, and maintain hardware and software systems.
  • Analyze, diagnose, and resolve technical issues.
  • Train and educate customers on software and hardware systems.
  • Collaborate with colleagues to improve processes and resolve complex problems.

Requirements

  • Bachelor's degree in information technology or related field.
  • At least 2 years of experience in information technology and services.
  • Excellent communication and customer service skills.
  • Ability to analyze and solve complex technical issues.
  • Familiarity with hardware and software systems, including Microsoft Office Suite, Windows operating system, and networking concepts.
  • Knowledge of remote access software and tools for troubleshooting.
  • Ability to travel to client sites as needed.


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